It is no secret that a bad interaction can scare you from ever returning to a business for their service again whether it is over the phone, via email, through social media or face to face We cannot stress enough how crucial good customer service is to the success of a company. Customer service agents are responsible for selling the business ensuring that customers are satisfied in return. We cater to a range of companies and the roles we can present stretch from Call Centre Agents, Customer Service Coordinators, Front Desk Support/ Receptionists, Project Coordinators / Managers and Technical Support Reps!
Systems awareness (CRM software, MS office capabilities, SAP, SAGE etc)
Reliability and integrity
The ability to work under pressure
Positive attitude (it’s infectious and it’ll get you far!)
Locality and availability
Conflict resolution and attention to detail