1st Line Support/Customer Coordinator

Discipline: Customer Services
Job type: Permanent
Salary: £22000.00 - £24000.00 per annum
Contact name: Elle McHugh

Contact email: elle@sheridanward.co.uk
Job ref: HQ00002806_1571739953
Published: almost 2 years ago

1st Line Support/Customer Coordinator
9-5 Mon-Fri

Excellent company benefits and career progression opportunities!!

We are currently recruiting for a company based in Central Harrow. They are a well established within their industry and have an excellent reputation with their customers as well as staff retention rating.

They constantly try and make the effort to promote within the business so that their staff members have the opportunity to develop their skill set.

They are on the lookout for a technical support and customer coordinator currently to join their IT support team. The ideal experience for this person would be excellent IT knowledge and communication skills. You must enjoy customer service as well as fault finding to be considered for this role!

Duties include:
Answering inbound calls and emails regarding faults
Arranging equipment installation
Ordering parts
Providing excellent customer service
Processing orders
Speaking with engineers
Making sure all notes are on the system