Assistant Technical Support Manager
Salary: up to £30,000 DOE - 25 days holiday plus bank holidays!! Bonus!! Gym membership!!
We are currently looking to recruit an Assistant Technical Support Manager The main focus of this role is to provide a faultless service to any customers you come in contact with on an everyday basis... including engineers! Do you have management experience and can assist with the managers duties in their absence? Your team will be providing support by email, internet and telephone, so you will need to have outstanding communication skills. Do you have the ability to troubleshoot technical issues and escalations? Can you devise strategies? Can you support training? Do you have previous support environment experience? If so this role could be perfect for you!!
- Managing day to day running of the department, arranging Staff rotas and shift patterns
- Assisting the Manager with planning and strategy within the department
- Motivating, supporting and training new and existing members of staff, setting individual and team goals
- Driving the recruitment process and development within the team
- Managing department in Managers absence
- Dealing with staff sickness and holiday requests
- Supporting other departments when needed with any ad hoc duties
**Only successful candidates will be contacted**
Sheridan Ward Recruitment is an independent local recruitment agency that has over 30 years combined industry knowledge. We have consultants who are CIPD qualified which means they are able to provide knowledge of best practice in recruitment and selection. Based centrally on the High Street in Uxbridge, we cover permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and West London region.