Customer Account Executive

Discipline: Customer Services
Job type: Permanent
Salary: Up to £26500.00 per annum
Contact name: Elle McHugh

Contact email:
Job ref: HQ00003034_1622544822
Published: 2 months ago

Customer Account Executive

We are currently looking for an experienced customer service individual to join a company based in Hayes. This role is a fantastic position for somebody who enjoys building relationships with clients and can handle working at a fast pace.
Your main aim will be to provide a faultless service to customers who are looking to purchase products.

You will look after the whole customer journey from quote to delivery and any complaints, refunds or exchanges that happen after the delivery process.

The person best suited to this role will have at least 3 years office-based customer order processing experience. Somebody who has dealt with high volumes of calls and emails.

Duties include:

  • Processing customer orders
  • Tracking shipments/logistics admin
  • Liaising with suppliers
  • Producing quotes to customers
  • Answering inbound calls
  • Making outbound calls to customers