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Customer Service

Customer Service

  • Location

    Hayes, London

  • Sector:

    Customer Services

  • Job type:

    Temporary

  • Salary:

    Up to £10 per hour

  • Contact:

    Nicole Box

  • Contact email:

    tempadmin@sheridanward.co.uk

  • Job ref:

    HQ00002699_1564755952

  • Published:

    over 1 year ago

  • Expiry date:

    2019-09-01

  • Consultant:

    #

International Customer Service - TEMP TO PERM

Salary: £10 per hour

Location: Hayes

We are recruiting for a exciting and progressive company in West London. Do you have excellent verbal and written communication? Do you have experience in a busy environment? If this sounds like you APPLY NOW!!!!

Main duties:

    • Source Products from the UK and abroad, negotiate if required with suppliers.
    • Issue Price Quotations in line with company policy, and within agreed margin limits.
    • Negotiate terms with customer if and when required.
    • Acknowledge/confirm customer order.
    • Liaise with logistics dept to arrange appropriate transportation and maintain customer profiles.
    • Issue Pro-forma Invoice if necessary.
    • Place Purchase Orders in line with company policy with suppliers, and within agreed personal and customer credit limits.
    • Inform Customer about progress of their order.
    • Check and confirm goods received and issue picking lists.
    • Check and sign final picking list against customer order to authorise dispatch.
    • Communicate shipping details/order status to customer.
    • Initiate production of credit notes according to company policy.
    • Confirm with Responsible Person legal status of customers to receive pharmaceuticals and Controlled Drugs.
    • Report any exceptions or issues to Responsible Person, as per company policy using the internal Intranet system.
    • Investigate and change if necessary, any queried Supplier Invoice within 36 hours of receipt and pass back to the Accounts Department.