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Customer Service Administrator

Customer Service Administrator

  • Location

    Uxbridge, London

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    Up to £19000.00 per annum

  • Contact:

    Elle McHugh

  • Contact email:

    elle@sheridanward.co.uk

  • Job ref:

    HQ00002920_1580302899

  • Published:

    5 months ago

  • Expiry date:

    2020-02-28

  • Consultant:

    #

Customer Service Administrator

Uxbridge

9-5.30pm Mon to Fri

£19K, 28 days annual leave per year!

Do you have office-based customer service experience? If you do, then continue reading… we have the role for you!!

We are recruiting for a company based locally in Uxbridge, who are based in beautiful offices and have an amazing, friendly team! They need someone who wants to give the highest standard of customer service that they can.

If you are looking for a long-term career, with a company that provides training, progression and amazing opportunities, then this is the job for you.

Do you have good oral and written communication skills? Are passionate about your work, if this sounds like you then send your CV in!

Do you have administration experience? If you are focused, willing and eager to learn, then APPLY NOW!

Duties include:

  • Deal with customer enquiries over the telephone
  • Deal with customer enquiries via email and other media
  • Follow processes and procedures to ensure the smooth running of customer service functions
  • Follow-up on customer enquiries and ensure all issues resolved to the customer's satisfaction
  • Handle initial customer complaints and escalate as necessary
  • Process customer payments, refunds and adjustments
  • Other administrative tasks as required from time to time