Customer Service Advisor

Location Southall
Discipline: Customer Services
Job type: Permanent
Salary: Up to £23400.00 per annum
Contact name: Elle McHugh

Contact email:
Job ref: HQ00003170_1634286498
Published: about 2 months ago

Customer Service Advisor
Monday-Friday 8:30am-4:30pm

Are you someone who thrives in a Customer Service environment and is looking for that next step in your career?

Are you someone who is adaptable with customers and prides themselves on building relationships and gaining trust to ensure a smooth process is carried out from start to finish?

Are you the type of person who is ambitious and believes in that 5-star customer experience?

My client is looking for a forward-thinking candidate who has superb interpersonal skills and is driven to succeed in a customer service role. If you interested in the role APPLY NOW!!

Main Duties:

  • Deal with customers by telephone and electronically
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Provide delivery information
  • Process orders
  • Direct requests and unresolved issues to the designated resource
  • Record customer interactions, transactions, enquiries, comments, and complaints
  • Record details of action taken
  • Communicate and coordinate with internal departments
  • Provide feedback to Office manager and Liaison