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Customer Service Advisor

Customer Service Advisor

  • Location

    Southall, Middlesex

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £17500.00 - £18500.00 per annum

  • Contact:

    Elle McHugh

  • Contact email:

    Elle@sheridanward.co.uk

  • Job ref:

    HQ00002310_1530805515

  • Published:

    7 months ago

  • Expiry date:

    2018-08-04

  • Consultant:

    #

Customer Service Advisor
Location: Southall Weekly rota 8-4pm, 9-5pm or 10-6pm
Salary: £17,000 - £18,500

We are currently looking to recruit a Customer Service Advisor on behalf of our client in Southall. Do you have previous customer services experience and have great attention to detail? Are you able to build and maintain customer relationships? If the answer is yes, this role is for you!!

Key Responsibilities

  • Deal with internal and external customers via telephone and electronically
  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Provide delivery information
  • Process orders
  • Liaise with internal stakeholders to resolve issues and queries
  • Keep record of customer interactions, transactions, enquiries, comments & complaints
  • Ensure service levels