Customer Service Advisor - TEMP TO PERM
Salary: £11 per hour
Location: Ealing
We are recruiting for a exciting and progressive company in West London. Do you have excellent verbal and written communication? Do you have experience in a busy environment? If this sounds like you APPLY NOW!!!!
Main duties:
- Reporting any absences/lateness of engineers to the Contract Manager
- Pick up call outs and overnight issue's and ensure completion of job and relay updates to customers and Contract Manager
- Manage call out rota's and weekend works
- Raise new calls through the Westway portal in accordance with SLA's
- Raise quotes from customers with accompanying purchase orders, ensuring the required labour is allocated Book engineers onto site by liaising with Customers
- Plan engineer's jobs for the following days' work, communicating this to relevant parties
- Assign subcontractors and provide confirmation of their attendance to site
- Ensure all job updates are relayed clearly back to the customer, through liaison with engineers
- Updates on web portals
- Review WIP and follow-ups on a weekly basis
- Prepare all monthly customer valuations and site / customer specific invoicing schedules
- Prepare reports of completed jobs as 'ready to invoice', and send in correct format to billing clerks
- Review PPMs, assign and book in with customers for site access (with relevant subcontractor liaison)
