Customer Service Advisor

Customer Service Advisor

  • Location

    Ealing, London

  • Sector:

    Customer Services

  • Job type:


  • Salary:

    Up to £11 per hour

  • Contact:

    Nicole Box

  • Contact email:


  • Job ref:


  • Published:

    almost 2 years ago

  • Expiry date:


  • Consultant:


Customer Service Advisor - TEMP TO PERM

Salary: £11 per hour while temp

Location: Ealing

We are recruiting for a exciting and progressive company in West London. Do you have excellent verbal and written communication? Do you have experience in a busy environment? If this sounds like you APPLY NOW!!!!

Main duties:

  • Reporting any absences/lateness of engineers to the Contract Manager
  • Pick up call outs and overnight issue's and ensure completion of job and relay updates to customers and Contract Manager
  • Manage call out rota's and weekend works
  • Raise new calls through the Westway portal in accordance with SLA's
  • Raise quotes from customers with accompanying purchase orders, ensuring the required labour is allocated Book engineers onto site by liaising with Customers
  • Plan engineer's jobs for the following days' work, communicating this to relevant parties
  • Assign subcontractors and provide confirmation of their attendance to site
  • Ensure all job updates are relayed clearly back to the customer, through liaison with engineers
  • Updates on web portals
  • Review WIP and follow-ups on a weekly basis
  • Prepare all monthly customer valuations and site / customer specific invoicing schedules
  • Prepare reports of completed jobs as 'ready to invoice', and send in correct format to billing clerks
  • Review PPMs, assign and book in with customers for site access (with relevant subcontractor liaison)