Customer Service Advisor

Location Southall
Discipline: Customer Services
Job type: Permanent
Salary: £22000 - £24000 per annum
Contact name: Georgia Daniell

Contact email: georgia@sheridanward.co.uk
Job ref: HQ00003170_1634217044
Published: about 2 months ago

Customer Service Advisor

Southall

Monday-Friday 8:30am-4:30pm

£22-24k

EXCITING OPPORTUNITY!!

Are you someone who thrives in a Customer Service environment and is looking for that next step to take control of a portfolio of clients? Are you someone who is adaptable with customers and prides themselves on building relationships and gaining trust to ensure a smooth process is carried out from start to finish? Are you the type of person who is ambitious and believes in that 5-star customer experience? My client is looking for a forward-thinking candidate who has superb interpersonal skills and is driven to succeed in a customer service role. If you interested in the role APPLY NOW!!

Main Duties:

  • Deal with customers by telephone and electronically
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Provide delivery information
  • Process orders
  • Direct requests and unresolved issues to the designated resource
  • Record customer interactions, transactions, enquiries, comments, and complaints
  • Record details of action taken
  • Communicate and coordinate with internal departments
  • Provide feedback to Office manager and Liaison