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Customer Service Advisor - Languages

Customer Service Advisor - Languages

  • Location

    West Drayton, Middlesex

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    Up to £25000.00 per annum

  • Contact:

    Kirsten Goodall

  • Contact email:

    kirsten@sheridanward.co.uk

  • Job ref:

    HQ00002335_1533298122

  • Published:

    8 months ago

  • Expiry date:

    2018-09-02

  • Consultant:

    #

Customer Service Representative - Language Preferred Spanish/French/Italian

Stockley Park

Up to £25,000 DOE - Great company benefits

My client a global company is looking to recruit a Customer Service professional with outstanding communication skills coupled with an additional language. You will also need to be an excellent team player able to work to tight deadlines and within a pressured environment. Do you have 3 years' experience in a Customer Service or Administrative role? Are you able to work under pressure and to tight deadlines? If the answer is yes, this role is for you!!

Key Responsibilities

  • Deal professionally, promptly and courteously with customer enquiries over the telephone and email
  • Follow-up on customer enquiries and ensure all issues resolved to the customers satisfaction
  • Handle initial customer complaints and escalate as necessary
  • Process customer orders, payments, refunds, repairs and adjustments
  • Handle administration issues using company systems
  • Respond via email and telephone to international customer service teams to help with the resolution of customer enquiries
  • Need to be able to read, write and speak another language preferably Spanish, French or Italian