Customer Service Coordinator

Customer Service Coordinator

  • Location

    City of London, London

  • Sector:

    Customer Services

  • Job type:


  • Salary:

    £25000.00 - £32000.00 per annum

  • Contact:

    Elle McHugh

  • Contact email:


  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


  • Consultant:


Customer and Supply Chain/Logistics Coordinator
St James Park

We are currently looking for a customer focused order processor who has dealt with logistics and supply chain requests with stock movement. You will be first point of call for customers across the globe including Europe, EMEA and FEI.
You will be working within a dynamic, forward thinking company! They want somebody proactive who works smart and uses initiative.

You must come from a food, beverages, FMCG or oil/gas industry to be right for this role.

You must have worked with an element or product previously in your employment.

Duties include:
First point of contact for existing European, Middle East & Africa (EMEA) as well as Far East & Asia (FEI) customers and distributors
Provide support and guidance for global commercial teams with regards to documentation, technical and supply queries, ordered volume, pricing history and complaints
Order Entry into Microsoft Dynamics Navision system (customer sales orders, plant purchase orders and warehouse stock replenishment orders)
Monitor progress of orders/shipments and proactively advise customers of any changes
Cross-functional communication with Commercial, Factories, Quality Assurance, Supply and Demand Planning & Logistics to ensure that customer requirements can be met
Provide seamless communication and service to customers
Support the monthly S&OP team in obtaining forecast information from customers and distributors, actively join monthly calls to give further insight
Input the EMEA/FEA customer complaints process for leaf tea, tea extracts & coffee extracts, keep track internally to ensure that all complaints are completed on time
Creation of defined weekly, monthly and quarterly reporting
Continuous Improvement of processes and service levels