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Customer Service Representative

Customer Service Representative

  • Location

    Denham, Buckinghamshire

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    Up to £12 per hour

  • Contact:

    Nicole Box

  • Contact email:

    tempadmin@sheridanward.co.uk

  • Job ref:

    HQ00002633_1572517285

  • Published:

    9 months ago

  • Expiry date:

    2019-11-30

  • Consultant:

    #

Customer Service Representative - TEMP to PERM


Hours: 08:00 - 17:00, Mon - Fri, 37.5 hr week

£28k when perm

Parking available!!



Our client in Denham is looking for a enthusiastic Customer Service Representative. Are you looking for an exciting and developing job? Do you have good communication skills and a good knowledge of SAP? Then you might be the perfect candidate for our vacant position!


Key Tasks:

  • Own the customer channels, maintain availability and service customers within targets.
  • Proactively manage Service Cloud and SAP, ensuring customer queries or orders are progressed in a timely manner with flawless quality.
  • Ensure 100% of customer interactions are logged onto Service Cloud and progressed in line with relevant processes.
  • Ensure all information provided to customers is accurate and considers any special requirements.
  • Work is performed to maintain high levels of accuracy across the department.
  • Prompt and accurate logistic documentation, invoicing and credit activity.
  • Processing returns in line with RMA procedure.


To be a successful candidate you will have...

  • Experience from working in a Customer Service or Sales Administration role.
  • Good knowledge from working with SAP.
  • Outstanding numeracy and communication skills.
  • Ability to work well under pressure and to strict deadlines.
  • Excellent team player willing to work collaboratively to achieve team targets.