Customer Service Specialist
Working Hours:9am-5:30pm Mon-Fri, plus one evening a week and two weekends per month, occasional bank holidays
**GREAT COMPANY BENEFITS including beautiful offices and parking available **
Sheridan Ward are delighted to be working with a forward thinking company who are looking for a passionate candidate to join their Busy Buzzy Customer Specialist team.
Are you someone who has a flair for going above and beyond for every individual customer you deal with on a daily basis? Do you have a creative mind with exceptional oral and written communication skills? Are you looking to make a huge difference for our customers via all online and social media platforms?
My client are looking for someone who is friendly, helpful, empathetic and self-motivated. They want their passion to shine through to their customers. If this sounds like a team that you would love to be apart of. APPLY NOW!!!
Responsibilities and Duties
Communicate with customers via email, live chat & social media (online only).
Provide customers with expert help and advice on the Beauty and the Boutique product range, and other beauty, style and well-being queries.
Help create wonderful ideas, programs and initiatives to make our customers' experiences evenÂ better!
Share your valuable insight with the rest of the team regarding customer needs and feedback.
Efficiently fix delivery issues, transaction problems and resolve customer issues to a high level of customer satisfaction.
To build positive and happy relationships with our customers by communicating with them using the Brand Voice guidelines at all times.