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Customer Service Team Leader

  • Location:

    Uxbridge, Middlesex

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £30000.00 - £32000.00 per annum

  • Contact:

    Kirsten Goodall

  • Contact email:

    kirsten@sheridanward.co.uk

  • Job ref:

    HQ00002328_1554826442

  • Published:

    13 days ago

  • Expiry date:

    2019-05-09

  • Consultant:

    #

Customer Service Team Leader
Location: Uxbridge
Salary: £30,000 - £32,000 DOE - Plus great company bonus and benefits
We are currently recruiting for a growing company based in Uxbridge who are looking for a great Customer Service Team Leader to join their growing team. They are looking for something with a great attitude to come and join their fun buzzing environment. Are you someone who can lead and motivate a team? Are you proactive and inspiring? Have you managed a team in an office environment? Do you want a great work life balance with great company benefits? If you have all of the above and more APPLY NOW!!!!
  • Ensure the Customer Service Centre owns the operational relationship with key customers
  • Work to maintain compliance with customer specific requirements
  • Continuously work to ensure our people have the right training and knowledge to delight our customers with each interaction
  • Ensure all work is carried out in line with KPI's
  • Responsible for accurate and timely order processing and management.
  • Responsible for customer and product data maintenance in key systems.
  • Identify, investigate and resolve logistic and interaction issues and complaints.
  • Ensure timely response and quality resolution of inquiries
  • Liaise with key stakeholders to help generate customer loyalty and develop new opportunities