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Customer Service Team Leader

Customer Service Team Leader

  • Location

    Uxbridge, Middlesex

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £28000.00 - £35000.00 per annum

  • Contact:

    Elle McHugh

  • Contact email:

    Elle@sheridanward.co.uk

  • Job ref:

    HQ00002328_1532427229

  • Published:

    6 months ago

  • Expiry date:

    2018-08-23

  • Consultant:

    #

Customer Service Team Leader (Office Based)
Location: Uxbridge
Salary: £28k-£35k DOE

We are currently looking to recruit a well experienced and driven customer service team leader to motivate and help manage a team of 5 customer service executives. You will be working closely with the customer service manager to roll out processes and enforce KPI's and targets.

This company can offer an excellent work life balance, with working great hours during the week and a super benefits package!!

You will be broad on board to make sure the customer service team provide a faultless service to any customer they come into contact with during the working week.

Do you have experience team leading a customer service/call centre team? Have you been involved in review meetings and 1:1's?

If you are eager to explore this role further please make sure you apply today!!

Duties include:
Ensuring the customer service team maintain a high level of service and compliance
To inspire a team and support the business positively
Ensure all KPI's and targets are met
Making sure everything runs to a tight time scale
Resolve complaints