Customer Service Specialist
Working Hours:9am-5:30pm Mon-Fri, plus one evening a week and two weekends per month, occasional bank holidays
**GREAT COMPANY BENEFITS including beautiful offices and parking available **
Sheridan Ward are delighted to be working with a forward thinking company who are looking for a passionate candidate to join their Busy Buzzy Customer Specialist team. Are you someone who has a flair for going above and beyond for every individual customer you deal with on a daily basis? Do you have a creative mind with exceptional oral and written communication skills? Are you looking to make a huge difference for our customers via all online and social media platforms?
My client are looking for someone who is friendly, helpful, empathetic and self-motivated. They want their passion to shine through to their customers. If this sounds like a team that you would love to be apart of. APPLY NOW!!!
Responsibilities and Duties
- Communicate with customers via email, live chat & social media (online only).
- Provide customers with expert help and advice on the Beauty and the Boutique product range, and other beauty, style and well-being queries.
- Help create wonderful ideas, programs and initiatives to make our customers' experiences even better!
- Share your valuable insight with the rest of the team regarding customer needs and feedback.
- Efficiently fix delivery issues, transaction problems and resolve customer issues to a high level of customer satisfaction.
- To build positive and happy relationships with our customers by communicating with them using the Brand Voice guidelines at all times.