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Customer Specialist Advisor

  • Location:

    Iver, Buckinghamshire

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    Up to £20000.00 per annum

  • Contact:

    Kirsten Goodall

  • Contact email:

    kirsten@sheridanward.co.uk

  • Job ref:

    HQ00002735_1561627910

  • Published:

    24 days ago

  • Expiry date:

    2019-07-27

  • Consultant:

    #

Customer Service Specialist

Location: Iver

Salary: £20,000

Working Hours:9am-5:30pm Mon-Fri, plus one evening a week and two weekends per month, occasional bank holidays

**GREAT COMPANY BENEFITS including beautiful offices and parking available **

Sheridan Ward are delighted to be working with a forward thinking company who are looking for a passionate candidate to join their Busy Buzzy Customer Specialist team. Are you someone who has a flair for going above and beyond for every individual customer you deal with on a daily basis? Do you have a creative mind with exceptional oral and written communication skills? Are you looking to make a huge difference for our customers via all online and social media platforms?

My client are looking for someone who is friendly, helpful, empathetic and self-motivated. They want their passion to shine through to their customers. If this sounds like a team that you would love to be apart of. APPLY NOW!!!

Responsibilities and Duties

  • Communicate with customers via email, live chat & social media (online only).
  • Provide customers with expert help and advice on the Beauty and the Boutique product range, and other beauty, style and well-being queries.
  • Help create wonderful ideas, programs and initiatives to make our customers' experiences even better!
  • Share your valuable insight with the rest of the team regarding customer needs and feedback.
  • Efficiently fix delivery issues, transaction problems and resolve customer issues to a high level of customer satisfaction.
  • To build positive and happy relationships with our customers by communicating with them using the Brand Voice guidelines at all times.