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Facility Contracts Administrator

Facility Contracts Administrator

  • Location

    Ealing, London

  • Sector:

    Office Administration/ PA/ EA

  • Job type:

    Temporary

  • Salary:

    £10 - £11 per hour

  • Contact:

    Temps Controller

  • Contact email:

    temps@sheridanward.co.uk

  • Job ref:

    HQ00002474_1547650522

  • Published:

    9 months ago

  • Expiry date:

    2019-02-15

  • Startdate:

    ASAP

  • Consultant:

    #

Administrator - Facility Contracts

Location: West London

Salary: £10-11ph

We are currently looking to recruit an experienced Facility Contract Administrator on behalf of our client in West London. Do you have excellent verbal and written communication? Do you have experience dealing with customers either face to face or over the phone? Are you confident on the phone? If this sounds like you APPLY NOW!!!!

Key Responsibilities

  • Reporting any absences/lateness of engineers to the Contract Manager
  • Pick up call outs and overnight issue's and ensure completion of job and relay updates to customers and Contract Manager
  • Manage call out rota's and weekend works
  • Raise new calls through the portal in accordance with SLA's
  • Raise quotes from customers with accompanying purchase orders, ensuring the required labour is allocated Book engineers onto site by liaising with Customers
  • Plan engineer's jobs for the following days' work, communicating this to relevant parties
  • Assign subcontractors and provide confirmation of their attendance to site
  • Ensure all job updates are relayed clearly back to the customer, through liaison with engineers
  • Updates on web portals
  • Review WIP and follow-ups on a weekly basis
  • Prepare all monthly customer valuations and site / customer specific invoicing schedules
  • Prepare reports of completed jobs as 'ready to invoice', and send in correct format to billing clerks
  • Review PPMs, assign and book in with customers for site access (with relevant subcontractor liaison)
  • Answer switchboard calls and respond to general queries in a timely manner
  • Provide administrative cover during absences and break periods (incl external site-based admin)
  • Review helpdesk in-box regularly throughout the day
  • Prepare manual and automated reports, incorporating excel, pdf documents and tables/graphs for the Contract Manager