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Helpdesk Advisor

Helpdesk Advisor

  • Location

    Hillingdon, London

  • Sector:

    Customer Services

  • Job type:

    Temporary

  • Salary:

    Up to £10 per hour

  • Contact:

    Elle McHugh

  • Contact email:

    Elle@sheridanward.co.uk

  • Job ref:

    HQ00002474_1547226464

  • Published:

    6 months ago

  • Expiry date:

    2019-02-10

  • Consultant:

    #

Helpdesk Advisor
Location: Ealing
Salary: £10 per hour - Temp


We are currently looking for a Helpdesk Advisor on behalf of our client in Ealing. Do you have call centre experience? Have you worked for a facilities management company before and have a building background? Are you an excellent communicator with the ability to multi task? If so this role could be perfect for you!!

Key Responsibilities
Raise and monitor calls out, keeping customers updated on progress
Raise quotes and purchase orders for work
Organising labour
Scheduling customer site visits
Ensure job booking/updates are communicated clearly to all parties
Carry out customer satisfaction surveys
Monitor weekly reports to ensure all timely completion of call outs
Provide weekly job updates to team