£22'000 - £24'000
Sheridan Ward are currently recruiting for an outstanding logical thinker to join our amazing clients based in Harrow. As the Installation Coordinator you will need to be very customer service focused with great communication skills. Are you someone who can build an instant rapport? Do you have an interest in technology? This role is great for someone who enjoys technology and learning new systems/software's.
You will need to be able to make decisions promptly with a logical approach to all customer enquiries. It's important you have a meticulous eye for detail and able to work to a high standard. An excellent telephone manner is essential in this role as you will be dealing with most customer queries via telephone.
- Keeping all notes and actions updated on the system
- Regular contact with customers ensuring service was satisfactory
- Site visit meetings when required
- Monitoring any service level issues
- Escalating any issues to the IT department if necessary
- Managing inbound and outbound telephone/email activity
- Processing orders and checking for potential issues