Salary: £10- 15ph
We are currently looking to recruit a loans administrator on behalf of our client in West London. Do you have excellent verbal and written communication? Do you have experience in a busy HR environment? If this sounds like you APPLY NOW!!!!
Respond to all Dealer enquiries in an efficient and courteous manner
Ensure documentation is checked accurately and in accordance with the company document checking procedure and Service Quality Commitments
Process payment of correct documentation via in house systems
Monitor receipt of original documents and follow up as necessary
Call quality to be in line with expectations as set out and measured in call monitoring standards
Ensure department Service Quality Commitments (SQC's) and Key Performance Indicators (KPI's) are met whilst also maintaining high service levels and standards
Work transversely across Operations and throughout the business supporting your colleagues in other areas.
To comply with all relevant legislation always such as Consumer Credit Act, Money Laundering Act, Data Protection Act and the FLA code of practice
Maintain knowledge of products and services
Protect the company at all times from fraud and financial exposure