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Product Support/ Helpdesk Advisor

Product Support/ Helpdesk Advisor

  • Location

    Uxbridge, Middlesex

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £20000.00 - £23000.00 per annum

  • Contact:

    Elle McHugh

  • Contact email:

    Elle@sheridanward.co.uk

  • Job ref:

    HQ00002338_1538669950

  • Published:

    7 months ago

  • Expiry date:

    2018-11-03

  • Consultant:

    #

Product Support/ Helpdesk Advisor
Location: Uxbridge
Salary: £20,000 - £23,000 DOE - 25 days holiday plus bank holidays!! Bonus!! Gym membership!!


We are currently looking to recruit a Product Support/Helpdesk Advisor. The main focus of this role is to provide a faultless service to any customers you come in contact with on an everyday basis... including engineers!

You will be providing support by email, internet and telephone, so you will need to have outstanding communication skills. Do you have the ability to troubleshoot technical issues? Are you able to work independently but also be an excellent team player? Do you have previous support environment experience? If so this role could be perfect for you!!


As a Technical Advisor you will need to have:
Handing inbound and outbound calls
Liaising with technical support for outsourced companies when needed
Assisting with sales team queries
Completing product investigations
Following up on tickets opened