We are looking for a confident, bubbly and hardworking sales administrator who is happy to deal with clients on a regular basis to deal with any queries, quotes and complaints.
Your main duty with this role would be to ensure customers are given the best possible service at all times, which will lead them to being a client for a long time.
You will need to work towards client satisfaction targets and well as being confident to upsell and cross sell products, this is always easier if you have a good relationship with your clients.
The company have a really great reputation and create very high quality products which keeps the customer coming back to order more.
Answer inbound phone calls
Being first point of contact for customer service
Manage the company databases
Sending a high volume of emails
Producing quotes for customers
Give total support to colleagues and senior management
General PA type duties
Returns and exchanges
Speaking with suppliers
Sending out invoices
Manage customer accounts to the best of your ability