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Senior Planner

  • Location:

    Greenford, Middlesex

  • Sector:

    Supply Chain/Logistics

  • Job type:

    Temporary

  • Salary:

    £10.00 - £12.00 per hour

  • Contact:

    Laura Scanlon

  • Contact email:

    temps@sheridanward.co.uk

  • Job ref:

    HQ00002542_1549626167

  • Published:

    10 days ago

  • Expiry date:

    2019-03-10

  • Consultant:

    #

Senior Planner - Temp to Perm

Location - Greenford

Salary - £10-12 per hour depending on experience

Do you have experience working within the maintenance industry? Are you able to manage a small team within a busy contact centre environment? Then this might be the perfect fit for you!

We are recruiting for a Senior Planner for our fantastic client based in Greenford. If you pride yourself on delivering the highest levels of customer service and providing efficient service delivery, then APPLY NOW!

Duties include:

  • Working with the service manager, reviewing incoming call data and making sure the contact centre is staffed accordingly
  • Pick up call outs and overnight issue's and ensure completion of job and relay updates to customers and Contract Manager
  • Work with the team to identify Out of Scope works and drive through the correct operational and commercial processes
  • Make sure the planning team have planned engineer's jobs for the following days' work to achieve highest efficiency.
  • Ensure all job updates are relayed clearly back to the customer, through liaison with engineers
  • Make sure the planning team record clear updates on the job management system
  • Review WIP and follow-ups on a regular basis as discussed with management
  • Ensure the planning team answer switchboard calls and respond to general queries in a timely manner
  • Review helpdesk in-box regularly throughout the day and make sure all emails are responded to in a timely manner against SLA's
  • Chase parts orders daily and ensure prompt delivery of parts for works. Escalate any concerns.
  • Adhoc duties - Supporting engineering supervisors and contract managers with various engineer & H&S Audits