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Service Application Consultant - CRM

Service Application Consultant - CRM

  • Location

    Harrow, Middlesex

  • Sector:

    Technical

  • Job type:

    Permanent

  • Salary:

    Up to £24000.00 per annum

  • Contact:

    Alliyah Samuel

  • Contact email:

    alliyah@sheridanward.co.uk

  • Job ref:

    HQ00002363_1535462916

  • Published:

    9 months ago

  • Expiry date:

    2018-09-27

Technical Application Consultant- CRM
Location: Central Harrow
Salary: £20,000 £24,000 DOE

Our client is a leading company that operates internationally! They have years of expertise within their field and provide excellent company benefits as well as limitless opportunities for growth! They are positioned in the heart of Harrow with fantastic access to transport links, the shopping centre and the vibrant town itself. We are currently seeking a Technical Application Consultant who can act as he 1st line escalation for internal complaints and provide CRM support to stakeholders when necessary.

You will need to be confident making IT changes from the back end of CRM systems. Have you been in control of making vital changes to the system and working with technical issues daily? Â Have you worked with SugarCRM? This is an extremely varied role so if you are the kind of person who enjoys a buzzy working environment and a challenge, then this is the opportunity for you!

Key Responsibilities
Creating new users and keeping users up to date
Reset User Passwords
Define and assign user roles and permissions
Deleting users and reassign records to users
Define and customise dashboards
Check importers are running without issues
Import data from external sources
Perform mass updated when existing data needs to be updates
Track and respond to open tickets
Fix any reported issues
Install/upgrade and repair CRM plug-ins for all users
Update dropdown lists with new values
Amend fields
Preparing documentation for CRM Training