Technical Support & Service Coordinator

Technical Support & Service Coordinator

  • Location

    Slough, Berkshire

  • Sector:


  • Job type:


  • Salary:

    £23000.00 - £28000.00 per annum

  • Contact:

    Elle McHugh

  • Contact email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


Technical Support & Service Coordinator
Up to £28k (Dependant on Experience)

We are currently recruiting for a technical business based in Slough. They are on the look out for a technically minded customer support coordinator. This role will involve you supporting with 1st line product support and fault finding.
Analytical and problem-solving skills are a must!

As well as systems and data heavy work you will also be working with customers so being an excellent relationship builder is key.

You will be working in a fantastic working environment with a supportive and encouraging team. You will be given product training and have lots of room for growth and development within the business.

Experience with a CRM or Zendesk system would be a huge advantage!

Duties include:
Coordinating all inbound support tickets
Speaking to customers via telephone and email
Performing system reboots
Escalating issues
Recording and managing data