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Technical Support & Service Coordinator

Technical Support & Service Coordinator

  • Location

    Slough, Berkshire

  • Sector:

    Technical

  • Job type:

    Permanent

  • Salary:

    £23000.00 - £28000.00 per annum

  • Contact:

    Elle McHugh

  • Contact email:

    elle@sheridanward.co.uk

  • Job ref:

    HQ00002839_1571914232

  • Published:

    9 months ago

  • Expiry date:

    2019-11-23

  • Consultant:

    #

Technical Support & Service Coordinator
Up to £28k (Dependant on Experience)
Slough

We are currently recruiting for a technical business based in Slough. They are on the look out for a technically minded customer support coordinator. This role will involve you supporting with 1st line product support and fault finding.
Analytical and problem-solving skills are a must!

As well as systems and data heavy work you will also be working with customers so being an excellent relationship builder is key.

You will be working in a fantastic working environment with a supportive and encouraging team. You will be given product training and have lots of room for growth and development within the business.

Experience with a CRM or Zendesk system would be a huge advantage!

Duties include:
Coordinating all inbound support tickets
Speaking to customers via telephone and email
Performing system reboots
Escalating issues
Recording and managing data