Customer Service Supervisor (2205EM)
Southall
Customer Services
£31.5k per year
Full time / Permanent
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Customer Service Supervisor
Southall
£31,500
We are on the lookout for a Customer Service Supervisor to join the growing team of one of our amazing clients based in Southall!
They are looking for someone who has experience coaching, developing and supervising a customer service team, along with someone who has experience reviewing and improving processes!
Do you have a strong customer service background? Do you have experience supervising a customer service team? Are you somebody with a think outside the box approach?
If this role sounds interesting to you…
APPLY TODAY!!!
Customer Service Supervisor Duties:
- Conduct one to ones and appraisal reviews
- Create development plans for each employee
- Issuing weekly reports on individual performance
- Manage rotas and annual leave requests
- Conduct investigations and disciplinaries when needed
- Drive team engagement in call plans
- Handle customer escalations and complaints
Customer Service Supervisor Benefits:
- Parking
- Bonus
- Pension
- Life assurance